Return & Refund Policy

At PBHtrading, we strive to provide high-quality clothing in bulk quantities. If you are not satisfied with your purchase, our Return Policy allows you to request a return within 14 days of receiving your order.

Eligibility for Returns

• Returns are valid only for items requested within 14 days of delivery.
• All items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
• Customized or special-order items are non-refundable.

How to Initiate a Return

1. Contact us at info@pbhtrading.com with your order details and reason for return within 14 days of delivery.
2. Our team will review your request and provide return instructions if eligible.
3. Once approved, ship the items back to the address provided in the return instructions.

Return Shipping

• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked delivery service to ensure your return reaches us safely.

Refunds

• Refunds will be processed within 7 business days after we receive and inspect the returned items.
• Refunds will be issued to the original payment method used during purchase.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

• Clearance or sale items
• Customized or personalized products
• Items not returned within the 14-day period

Contact Us

For any questions or concerns about returns, please reach out to us:
Email: info@pbhtrading.com
Phone: +44 7498 906514
Address: 669 Manchester Road, Denton, Manchester, England, M34 2NA